Prior to your first appointment, please confirm with your insurance company their policy related to counseling services provided by your counselor and your co-pay and deductible amounts for these services.

Please bring this information with you to your first appointment. As a courtesy to you, our agency will file a claim with your insurance company and other third party payers on your behalf, but cannot guarantee any benefit coverage or payment.

Your insurance policy is a contract between you and the insurance company; our agency is not part of your contract with your insurance company. We will accept payments from third party payers on your behalf. Insurance is a method of reimbursing you, the client, for fees owed to the agency.

If for any reason your insurance company does not pay for counseling services as you expect they will, you are responsible for payment in full to our agency. Insurance companies or third party payers rarely pay 100% of the fees you incur for counseling service and you are responsible for paying any co-pays and deductibles at the time of your session.

If you are using Employee Assistance Program (EAP) benefits, it is your responsibility to provide our agency with an authorization number and the number of sessions covered prior to your first appointment.

Please remember that your counselor may be required by your insurance company to provide confidential information about you and your case if you choose to use your insurance company for payment for services.

If you have any more questions about insurance, EAP, fees or payments, please contact our agency at (208) 523-1558.